Frequently Asked Questions

To qualify for a Wagepay wage advance, you need to meet the following requirements:

• You must be 18 years old
• You must be employed and receive a regular, consistent income from your employer, of at least $500 per week
• You must leave enough of your income each pay cycle in your account to be able to repay an advance
• You must have a generally good banking history, which we determine using your Wagepay score

If you are receiving Centrelink or worker’s compensation, you can apply, as long as you are also being paid a wage and meet the other qualification requirements.

We may increase your advance limit, at our discretion, when you reapply from time to time and when you have demonstrated you can manage your finances well.

Please note your advance limit is not permanent, so please continue the good work and practice sound financial management.

To postpone or move your repayment date, follow the instructions below.

1. Navigate to the ‘Wage Advance’ section of the app. or web portal
2. Under the heading ‘Advance History’, you will see all of your wage advances. Click on the wage advance you wish to update to expand down the options for it
3. Select ‘Postpone Next Payment’
4. Then select the new date you want the payment to come out, and hit ‘Apply’

​Please note this is only available once per advance, and we will not approve any further moved payments. Frequent use of this feature may also reduce your advance limit over time.

You can repay your advance at any time using the repayment methods available in the app or web portal. Once your wage advance has been repaid, you can make a new wage advance request straight away.

Please be aware that we will do a quick check before each advance to make sure it is suitable for you.

There are occasions where your wage advance request can be declined. We build a score based on your bank statement history to make sure each advance is suitable for you. Some common decline reasons are:

• Inconsistencies with your wage (your last pay was missing or reduced, we can not identify your income, your average pay is too small, you only receive Centrelink or WorkCover, etc.)
• Payment history (inconsistent repayment history with Wagepay, direct debit dishonors, missed loan payments, etc.)
• High-risk behavior (overdrawing your account, large cash withdrawals, not leaving sufficient funds in your account for your repayments, etc.)

The score is updated frequently, so if you have been declined this time, you can always reapply after 7 days and we can reassess your advance limit.

Wagepay is a game-changing new service that was designed to revolutionise the way everyday Aussies access and manage their pay, by giving them real-time access to their wages and other add-on services, without the requirement to involve their employer. 

In addition to our standard wage advance service, Wagepay also offers other add-on services for qualified customers, including:

• Bank scoring, with tips for improving your creditworthiness
• Access to your Equifax credit report, free of charge
• Tiered pricing for wage advances for even lower rates
• A loyalty program

To access our services, please download our app from the Apple or Google Play stores. You can use a feature on our homepage to SMS you a link for these.

If you only have a computer, you can also use our web portal on our website. Wagepay is 100% online, so we don’t have any physical stores.

To create an account, you will need the following information:

• Your personal details, such as name, date of birth, and address
• Your mobile number
• Your email address
• Your basic income and expense information
• Your driver’s licence (this is optional, but highly recommended)

Before you can request your first wage advance, you will also need to connect your bank feed.

Wagepay has three different account tiers, allowing you to unlock additional features. At our discretion, when you have demonstrated good financial management skills and maintained an excellent repayment history with us, we may upgrade your account tier.  This will gain you access to features like a higher limit, reduced fees, and free access to your credit score! Please note this is not a permanent upgrade, so please continue the good work and excellent repayment history.

Yes. Wagepay is a secure service that follows the same security and encryption standards as banks and ensures that security best practices are always being followed. Transactions are protected with 256-bit Secure Socket Layer encryption. Our website is certified with a Web Server Certificate.

Wagepay stores your data in Australian data centers as we are an Australian business. For those of you who are savvy techies, we use cloud hosting services from Amazon Web Services.

To qualify for a Wagepay wage advance, you need to meet the following requirements:

• You must be 18 years old
• You must be employed and receive a regular, consistent income from your employer, of at least $500 per week
• You must leave enough of your income each pay cycle in your account to be able to repay an advance
• You must have a generally good banking history, which we determine using your Wagepay score

$500 per week is the minimum amount that we need to see being paid regularly from your employer into your bank account.

Please be aware, we can only review one bank, so if your income is split into two different banks, the second one can not be included.

Yes. If you are receiving Centrelink or worker’s compensation, you can apply, as long as you are also being paid a wage and meet the other qualification requirements. This means that we need to also see that you are earning at least $500 per week in your bank account from an employer.

You will be given an advance limit, which is an estimation of how much you can draw down at any one time when you create an account. The maximum wage advance limit for new customers is 25% of your pay, and can be even more for return customers, to a maximum of $2,500.  Your exact advance limit will be determined when you make an advance request. 

You do not need to withdraw your limit all at once. You can make as many advance requests as you need up to your total advance limit at any time. Please be aware the minimum amount you can withdraw per advance is $100.

We can only advance a portion of your wage, rather than all of it, as our product is designed to be responsible and fair. It’s an advance of part of your wage that we believe you will be able to repay on your next payday.

We may increase your advance limit, at our discretion, when you reapply from time to time and when you have demonstrated you can manage your finances well.

Please note your advance limit is not permanent, so please continue the good work and practice sound financial management.

It takes about 3 minutes from start to finish to create your Wagepay account on average.

If we have recent bank feed data for you, your advance will be instant when you request it. If we need to update your bank feed, this may take an extra couple of minutes, depending on your bank. 

You can have multiple advances at the same time, totaling up to your wage advance limit shown in the app. Please be aware there is a minimum drawdown amount of $100.

Yes. You can pay your advance early by using any of the options below.

• Bank card using the make payment button in the app or web portal
• Online transfer to our bank account details, found on your Account Statement, which can be accessed at any time in the app or web portal

You can repay your advance at any time using the repayment methods available in the app or web portal. Once your wage advance has been repaid, you can make a new wage advance request straight away.

Please be aware that we will do a quick check before each advance to make sure it is suitable for you.

No. At Wagepay, we do not do credit checks as a part of our sign-up or wage advance process. We complete our assessment using your bank account transaction history.

Some qualified customers will be invited to check their credit score for free, but we do not leave an enquiry in these cases as we only use Access Seeker Credit reports. For more information please contact our FAQ on credit scoring. 

No. We do not involve your employer in our process in any way shape or form. 

Most customers won’t need to provide paper identification documents. We electronically identify you through services like Frankie Financial, Equifax, and Illion. Besides your personal details, we generally need you to have your driver’s license number when you create your account. 

If we are unable to identify you electronically, we may request copies of your identification documents before you can drawdown your first advance.

Once you’ve accepted your drawdown, we will release your funds to your bank straight away.

For most people, you will have the cash in your bank account and ready to use within 60 seconds, provided your bank account is NPP-enabled.

If you don’t have an NPP-enabled bank account, we will send the funds as an electronic funds transfer. These payments can take 1 to 2 business days to clear into your account.

No. We only deposit the funds into the account where your wage goes.

Yes, our service is available 24/7, 365 days a year. If you have an NPP-enabled bank account, which most Australians do, you will receive the funds within 60 seconds on the weekend. 

If you have not received your SMS security code, there are a few things you should do:

• Check that your phone has service
• Restart your phone and the Wagepay app or web portal
• Check you have entered your correct phone number into the application (if you are creating a new account)
• Check you have not blocked our mobile number in your phone’s settings

If you are still having issues, we would recommend you try again later and contact customer support for assistance.

There are occasions where your wage advance request can be declined. We build a bank statement score based on your bank statement history to make sure each advance is suitable for you. Some common decline reasons are:

• Inconsistencies with your wage (your last pay was missing or reduced, we can not identify your income, your average pay is too small, you only receive Centrelink or WorkCover, etc.)
• Payment history (inconsistent repayment history with Wagepay, direct debit dishonors, missed loan payments, etc.)
• High-risk behavior (overdrawing your account, large cash withdrawals, not leaving sufficient funds in your account for your repayments, etc.)

The bank score is updated frequently, so if you have been declined this time, you can always reapply after 7 days and we can reassess your advance limit. Being declined for an advance will also not impact your credit score with the credit reporting bureaus.

There are occasions where your wage advance can be declined, even when you are an existing customer. For each advance request, we will refresh your Bank Score to assess some key score factors to make sure a new wage advance is suitable. If there has been any change to these factors, this can result in your request being declined.

Your bank score is updated frequently, so if you have been declined this time, you can always refresh your limit after 7 days and see if you pass our criteria.

Your score is updated frequently, so if you have been declined this time, you can always refresh your limit after 7 days. Although, we generally need to see two wage payments deposited into your new account and these must be consistent. If you have changed your bank, you will also need to update your bank feed in the app or web portal so we can see these wage payments, if you haven’t already. 

Digital bank feeds allow us to access read-only copies of your bank transactions at lightning-fast speeds so we can offer our different services. We always utilise the latest technology to offer you the best service that we can. Our digital statement provider is Credfin and you can click here to see their privacy policy and terms and conditions.

Some banks may not appear in our list of supported financial institutions, but we still service over 93% of them within Australia. If your bank does not show up on the list, we are unable to provide you with our services at this time.

Our bank feed connection process takes around 3 to 4 minutes on average, however unfortunately sometimes it does take a bit longer. If you have been waiting for more than 6 minutes, please turn off the app and try again half an hour later.

You should submit the account where your employed wages are going into. The minimum income you need to receive in your bank account on a weekly basis is $500, which is equivalent to $1,000 every fortnight and $2,000 every month. It is critical that we can see this income going into a bank account.

No. We currently only support one Wagepay account to be linked to each bank feed.

Your bank score is a proprietary score calculated by Wagepay that determines your perceived risk to creditors. The score is calculated from your bank account transaction history from the bank account you connect to the app. 

Some of the key score factors used are loan repayment history, stability of income, direct debit history, high-risk transactions, types of credit borrowed, and spending patterns. Your bank score is also used by Wagepay to determine your maximum advance amount. We also provide information and tips on how you can improve your bank score.

Your credit score is a score created by a credit bureau, such as Equifax or Illion, to determine your credit risk. Your credit score is calculated from data that creditors report to the credit bureau, such as application information, credit default information, repayment history, and demographic data. 

Please note that Wagepay does not use this score for our Wage Advance product. We only offer this information to help our premium customers monitor their overall financial health.

Wagepay automatically extracts your most recent Credit Score every month, so you can keep track of your score trend. Our credit score tracker feature is completely free. We do not use your credit score to make wage advance limit decisions and we do not leave a credit enquiry on your credit file. Please note this service is only available for eligible premium customers who have opted in.

You typically need to pay back on your next payday. If your payday is very close to the date you take out your wage advance, then at our discretion, we may use the subsequent payday instead.

You can move your repayment once for each advance using the postpone payment feature. If you have multiple advances, you will need to use this feature for each advance individually.

​Please be aware customer support will not be able to approve additional moved payments without supporting information, and frequent use of this feature will also reduce your advance limit over time.

To postpone or move your repayment date, follow the instructions below.

1. Navigate to the ‘Wage Advance’ section of the app. or web portal
2. Under the heading ‘Advance History’, you will see all of your wage advances. Click on the wage advance you wish to update to expand down the options for it
3. Select ‘Postpone Next Payment’
4. Then select the new date you want the payment to come out, and hit ‘Apply’

No. Unfortunately, we do not currently offer split payments as a feature, as our wage advance product is designed to be repaid on your next payday. If you need assistance repaying your advance, please contact us within the app or web portal.

When you miss a payment, your account will be in arrears, and you will need to make up the payment as soon as possible to avoid any difficulty in accessing the service again. You may do so either by using a debit card within the app or get in touch with our customer service team to arrange payment. If your account is in arrears for an extended period, then the collection process may start.

If you are experiencing financial hardship and you have already used the postpone feature, please contact our customer support team from the app or web portal. They will be able to discuss your situation with you.

We have a number of repayment methods available to repay your advance.

• Standard direct debit (which is the default repayment method)
• Real-time direct debit (PayTo)
• Card payment
• Electronic funds transfer (EFT)

Standard Direct Debits are payments that we deduct on your behalf from your nominated bank account. They may take up to 2 business days to clear and during this time your repayment will be in a processing status. Once your direct debit is cleared, your advance limit will automatically be freed up again. Standard direct debits are supported by most bank accounts in Australia.

Real-time direct debit, also known as PayTo, is a new payment method that allows instant processing of reoccurring payments. This means, unlike standard direct debit, you no longer need to wait for 2 to 3 business days for the payment to be processed. You do, however, need to accept your PayTo agreement in your bank’s app or web portal before it can be used. 

PayTo direct debits need to be supported by your bank before Wagepay can use the payment service. There are currently only a handful of banks in Australia that have enabled Real-time direct debit. If your bank account is with the Commonwealth Bank of Australia (CBA), then you can immediately access this service. If you are with another bank, you may need to wait until they enable this feature.

A PayTo Agreement is a payment agreement for real-time direct debit, detailing the direct debit frequency, amount, start date, payee and other terms and conditions about the real-time direct debit. It is like a traditional Direct Debit Service Agreement, but with a PayTo Agreement, you can view and manage it in your online banking portal or mobile banking app. If your bank is PayTo enabled, Wagepay will automatically create a PayTo Agreement during your wage drawdown. Please note that your PayTo agreement may state that the payment amount is $2,700.

Your PayTo Agreement may list that your direct debit amount is $2,700, as this is the maximum payment amount that Wagepay could request if you have fully drawn down on your account. This is not necessarily your next direct debit amount. For details on your upcoming payments, please see the wage advance section of your app or web portal.

Unlike traditional direct debit, you will need to review and approve PayTo in your bank’s online portal or app. 

Once you complete your drawdown, please head to your internet banking portal or mobile banking app, and you should see a notification asking you to review the PayTo Agreement. 

Please note you must accept the PayTo agreement within 5 days of its creation. If a PayTo Agreement is not accepted, then Wagepay will continue to use traditional Direct Debit when repayment is due.

Yes, you can generate another PayTo Agreement by conducting another wage drawdown. Wagepay will generate new PayTo Agreements if we notice you do not have one in place.

Yes. This is done by going to your internet banking portal or mobile banking app, selecting the PayTo agreement and you can either “Pause” or “Cancel” an agreement. Please note to gain access to Wagepay services, you are always required to have an active direct debit agreement, either on PayTo or traditional Direct Debit.

You can update your direct debit bank account within Payment Details under your Profiles Section. Please note if there was a direct debit already processing while it was updated, then the newly nominated direct debit account will only be used at the subsequent direct debit run.

Wagepay charges a maximum 5% flat fee and 24% interest per annum for its wage advance product. You can see some examples of this using the repayment calculator on our website.

Some selected clients are offered a reduced establishment fee and interest rate based on their repayment history and the number of advances previously repaid. If you qualify for this, we will let you know when you apply for an advance and the offer will be automatically applied for you.

At Wagepay’s discretion, we may automatically apply a discount to your fee when you have demonstrated good financial management skills and has an excellent repayment history at Wagepay. Please note this is not a permanent discount, so please continue the good work and practice sound financial management.

No. The maximum we charge for our wage advance product is a 5% flat fee and 24% interest per annum.

No. We do not charge a direct debit fee.

No. We do not charge a dishonor fee or missed payment fee.

Please note however that your bank may charge a fee, so it’s best to contact them to confirm this.

No. We do not charge additional fees when you use your bank card to repay. However, at this stage, we only take Visa or Mastercard payments.

You can log into your account 24/7 through the mobile app or web portal, once you’ve signed up as a Wagepay client.

1. From the home screen, select ‘Advances’
2. Then the ‘Statement’ button next to ‘Advance History’

You can log into the app or web portal to update your details, such as phone number and email address. To do this simply follow the instructions below.

1. Go to the ‘My Profile’ section of the app
2. Then select ‘Settings’

You don’t have to update your income if this increases or decreases as we will always update this each time we refresh your advance limit.

You can reset your username or password through the app or web portal.

Please get in touch with our customer service team and one of our friendly service representatives will assist you where they can. The best way to contact us is by using the contact us form inside the app or web portal. This is found under your profile options.

Wagepay For Business is a service offered by Wagepay which allows employers to verify their employee’s ongoing employment and unlock more perks and benefits for you! The service does not disclose your account usage to your employer but still helps you unlock significant discounts for your wage advances, plus much more!

The main advantage of having your employer registered for a Wagepay For Business account is reduced fees for your wage advances. While your employer is endorsing your employment, we will reduce the standard wage advance credit fee from 5% to 3%! If you already qualify for a deluxe account, you can save even more. You can also receive other special offers and benefits.

Anonymously invite your employer to register a Wagepay Business Account using the steps below.

1. Navigate to the ‘My Employer’ section
2. Click the button beside the text saying ‘Enter your employer’s email here and we will send them an invitation email’
3. Enter your employers email address in the box provided, then click the ‘Send an Intro Email’ button
4. An anonymous invitation email will be shared to your employer’s email.

Please note you may only send this invitation email once. Alternatively, ask your Employer to visit the Wagepay For Business website to register.

Endorsement is when your employer verifies your employment details makes you eligible to receive business account benefits from Wagepay.

An endorsement code is a unique code that your employer will generate and provide to you. It is this code that links you to your employer. You must add this code to your Wagepay account to access business benefits. 

The endorsement code is the only link between you and your employer, which makes the process simple and private.

To add your endorsement code to your account, follow the instructions below in the app or web portal below.

1. Navigate to the ‘My Employer’ section
2. Click the ‘Enter Endorsement Code’ button 
3. Enter your endorsement code in the box provided, then click the ‘Verify Employment’ button. 

You can also add an endorsement code when applying for an advance. Please note if you have entered incorrect endorsement codes multiple times, you may not be able to do so again until the next day.

To check the status of your endorsement, simply navigate to the ‘My Employer’ section. Furthermore, you will automatically receive a discount each time you drawdown. If you’re not seeing the discount during drawdown, it’s likely that your employment endorsement has expired.

No! We will not contact your employer when you apply for a wage advance.

Your employer will provide you with a unique endorsement code for you to access business benefits. We use this code to verify your employment details, meaning your employer will not know when you apply for an advance.

No. An endorsement from an employer does not guarantee your access to Wagepays services. You are always eligible to apply for services provided by Wagepay, however, your applications would still be subject to verification and approval processes. 

While we will always try our best to approve your wage advance requests, there are times when it may not be responsible to approve you for an advance.

No! We will keep the details of your usage of our services private from your employer, even if they ask. We designed the Wagepay For Business process to be as private and confidential as possible.

No! We will not contact your employer if you miss a repayment. We won’t disclose your use of our services in any way with your employer.

Yes. Your employer can cancel your endorsement anytime, such as when your employer terminates your employment.

Until you enter a new endorsement code, you will lose any benefits associated with your employer’s Wagepay Business account if your employer cancels your endorsement. Your employer should notify you if they cancel your endorsement.

You can still use the standard features of Wagepay after your employer cancels your endorsement.

The best way to contact us is by using the contact us form inside the app or web portal. This is found under your profile options.

You can also contact us via email hello@wagepay.com.au, however, please be aware requests made by email may take much longer to process as we will need to identify you before looking at your request.

No. We are 100% online, but you can still contact customer support through your app or web portal.